詳細資料ISBN:9781259010651 叢書系列:服務作業管理 規格:平裝 / 524頁 / 29 X 21 X 2 CM / 普通級/ 單色印刷 / 8版 出版地:台灣 內容簡介 1.THE THEME OF MANAGING SERVICES FOR COMPETITIVE ADVANTAGE IS EMPHASIZED IN EACH CHAND PROVIDES A FOCUS FOR EACH MANAGEMENT TOPIC. 2.THE INTEGRATION OF TECHNOLOGY, OPERATIONS, AND HUMAN BEHAVIOR IS RECOGNIZED AS CENTRAL TO EFFECTIVE SERVICE MANAGEMENT. 3.EMPHASIS IS PLACED ON THE NEED FOR CONTINUOUS IMPROVEMENT IN QUALITY AND PRODUCTIVITY IN ORDER TO COMPETE EFFECTIVELY IN A GLOBAL ENVIRONMENT. 4.NEW CO-AUTHOR, SANJEEV BORDOLO, UNIVERSITY OF ST. THOMAS, MINNESOTA, BRINGS A BROAD RANGE OF EXPERTISE, ESPECIALLY IN THE AREAS OF INFORMATION TECHNOLOGY, CONSULTING, AND SOCIAL MEDIA.作者簡介JAMES A. FITZSIMMONS 現職:UNIVERSITY OF TEXASSANJEEV BORDOLOI 現職:UNIVERSITY OF ST. THOMAS
整理資訊大致有分享文、開箱文、試用文、評鑑文、推薦文、是否便宜、優缺點等資訊.Service Management:Operations, Strategy, Information Technology(8版)數量有限,售完為止!限量是殘酷的,不要猶豫入手要快~售價隨時會調整;特價有時效性,有需要的人動作要快!要到處比價;尋找低價及可靠的網購地方!當今網購市場很競爭,各大購物網為求好業績無所不用其極,殺價毫不手軟。
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